Empowering Your Team to Improve Care Through Referrals
Introduction
Referral tracking is more than just a technical process—it is a powerful strategy for improving patient care, rewarding engagement, and building a vibrant network around your organization. By actively participating in referral tracking, you not only help the organization thrive, but you also ensure that your own contributions are recognized. These instructions will guide you through how to make the most referral tracking and why your involvement matters.
Why Referral Tracking Matters
Referral tracking is a clear and effective procedure that plays a critical role for several important reasons:
- Recognizing Contributions: It ensures that every recommendation you receive is acknowledged, giving credit where it is due.
- Driving Care: Referrals are one of the most effective ways to expand networks, attract new talent or customers, and strengthen engagement.
- Optimizing Strategies: Tracking helps the organization understand what works, allowing for better strategies and improved experiences for all participants.
How Referral Tracking Works: Step-by-Step Guide to Using Referral Tracking (Administrative Staff assisted)
- Step 1: Add patient name, DOB, date referred, referring provider/center and the scheduled cochlear implant evaluation (CIE), including audiologist providing the service.
- Step 2: Following CIE, enter if the patient is a candidate. If not, why? Record when your report is sent via the EMR.
- Step 3: Add the surgeon and date of surgery following the medical evaluation.
- Step 4: Add activation date and date for the activation report is sent to the referring provider.
- Step 5: Add a 3-month follow up assessment date and date when the 3-month report is sent to the referring provider.
- Step 6: Track referrals at least annually, though reviewing them every six months is recommended for monitoring candidate referrals, implants, and care practise. A new tab may be started each year to document annual changes.
Conclusion: Be the Catalyst for Improved Care
Your participation in referral tracking improves patient access to cochlear implants and the success of your organization. By following these instructions, you will maximize your impact and inspire others to join in. Every referral you receive, when tracked properly, is a step toward a stronger, more vibrant community. Start today, take pride in your contributions, and watch as your efforts multiply through the power of referral tracking.